Lusail CorpConsumer & Hospitality Services

Consumer & Hospitality Services

Everyday Services. Better Experiences.

A service business is judged on whether it does the same thing well every time.

Consumer & Hospitality Services from Lusail Corp

This is where the Group serves households rather than businesses. The work is ordinary and frequent, which is exactly why it is hard: a customer notices the one time it goes wrong far more than the fifty times it went right.

Who we serve

Two services, each with what it covers and what it is judged on.

01 of 02

We clean, press and return clothes — everyday household laundry, and the pieces that need more care than that.

01Everyday laundry: Washing, drying and folding for the regular household load — the volume most homes generate every week.
02Pressing and finishing: Pressing and finishing so a garment comes back ready to wear rather than ready to iron.
03Specialist care: The pieces that need handling rather than a standard cycle: heavier fabrics, tailoring, and anything a home machine would spoil.
04Household textiles: Bedding, towels and the larger items that are awkward to wash and slow to dry at home.

02 of 02

We run a café built around three things that have to work together: the coffee, the service across the counter, and the room people choose to sit in.

01Coffee: The product the café is built around, and the thing a customer decides about first.
02Service: What happens across the counter. In a café it is half of what people are actually paying for.
03The room: Somewhere to sit, meet or work. A café people pass through and a café they come back to differ mostly here.
04Daily operations: Opening, stocking, staffing and closing, every day — the discipline the rest of the Group does not get from trading.

Why Lusail Corp

Turnaround, handling and consistency are what a household service is judged on.

Daily contact with the public, and the operational discipline that comes with it.

Consumer & Hospitality Services

Tell us what you need and the message goes straight to the desk that handles it.

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